Reschedule policy
We ask that we are notified in writing of any rescheduling 30 days before the initial event date. If the notification comes less than 30 days, the initial 50% deposit will not be returned, and the contract will become void. Otherwise, we will work with each client to ensure a seamless transition to the new date.
Cancelation policy
We ask that we are notified in writing of any cancellations 30 days before the event. If the notification comes less than 30 days, the initial 50% deposit will not be returned. We understand the unexpected happens in all of life's complicated forms. Each cancellation will be handled delicately and with care, on a case-by-case basis.
Rental Info
Do You Have a Minimum To Meet For Renting?
There is no minimum for renting items.
If I Rent Items A La Carte instead of a Bundle,
Is There a Fee?
There is no separate fee to differentiate between
a la carte or bundle items.
How Far Will You Deliver?
We will deliver items at no charge for a distance of 20 miles,
starting in our location of Gainesville, VA.
If the event takes place at a location further than 20 miles,
there is a charge of $1.00 per mile.
What Is The Minimum $ To Secure A Date?
We ask for a 50% initial deposit to secure your date and the
inventory desired. The remainder of the balance will be due in full 7
days before the day of the event.
When Will I Receive My Contract? When Do I Need To Sign It?
You will receive a contract with a price breakdown and proposal within 48 hours of a consultation. Clients will have 3 days to review and sign the contract. After 3 days, the contract will not be honored and will be void.
What is the Policy for Pick Up Once Event Is Over?
ITMD will pick up all items after the event at a pre-arranged time and location. Please kindly note:, if there are any items that were rented that are not packaged back up at time of pick up, an additional 20% fee from the total due will be accrued.
What if I Need or Want To Make Changes to the Inventory I have Chosen / Rented?
Visions change, needs change, tastes change, wants change! We understand that completely. We want to ensure that your event goes as smoothly as possible and that your vision comes to life. That’s the goal of our business and that is why we are here.
If a client decides they want to switch inventory out for whatever reason, In The Moment Design staff will do all we can to make this happen. We will be at the discretion of availability and timeliness, but client satisfaction is our #1 goal. Please don’t hesitate to ask!
Waivers
Please note, for some of our rented focal features, we will require a signed waiver. The waiver must be signed by the time of the delivery of the item. If ITMD does not have a signed waiver, the item will not be delivered. Client safety is very important to us. Thank you for your understanding!
How Is Payment Collected?
Payment is collected via check or Venmo. Thank you for understanding!