Reschedule policy
We ask that we are notified in writing of any rescheduling 30 days before the initial event date. If the notification comes less than 30 days, the initial 50% deposit will not be returned, and the contract will become void. Otherwise, we will work with each client to ensure a seamless transition to the new date.
Cancelation policy
We ask that we are notified in writing of any cancellations 30 days before the event. If the notification comes less than 30 days, the initial 50% deposit will not be returned. We understand the unexpected happens in all of life's complicated forms. Each cancellation will be handled delicately and with care, on a case-by-case basis.
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Please note that signing your proposal shows you agree to adhere to the cancelation policy.
Rental Info
Do You Have a Minimum To Meet For Renting?
There is no minimum for renting items.
If I Rent Items A La Carte instead of a Bundle,
Is There a Fee?
There is no separate fee to differentiate between
a la carte or bundle items.
How Far Will You Deliver?
We will deliver items at no charge for a distance of 10 miles,
starting in our location of Gainesville, VA.
If the event takes place at a location further than 10 miles,
there is a charge of $2.00 per mile.
What Is The Minimum $ To Secure A Date?
There is no minimum. We do ask for a 50% initial deposit to secure your date and the
inventory desired. The remainder of the balance will be due in full 7
days before the day of the event.
When Will I Receive My Proposal?
You will receive a proposal with a price breakdown within 48 hours of a consultation. Clients will have 3 days to review the proposal and sign. After 3 days, the proposal will not be honored and will be void.
Set Up and Break Down Services
Set Up and Break Down Services are available for every client, and they are optional. These services are billed at $100 for a 2 hour minimum. If set up or break down takes longer than 2 hours, service is billed at $20.00 per 15 minute increments.
What if I Need or Want To Make Changes to the Inventory I have Chosen / Rented?
Visions change, needs change, tastes change, wants change! We understand that completely. We want to ensure that your event goes as smoothly as possible and that your vision comes to life. That’s the goal of our business and that is why we are here.
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If a client decides they want to switch inventory out for whatever reason, In The Moment Design staff will do all we can to make this happen. We will be at the discretion of availability and timeliness, but client satisfaction is our #1 goal. Please don’t hesitate to ask!
Boxing and Prep Fees
Boxing an Preparation Fees cover the following : time, materials and care involved in getting the inventory ready for rental. It includes careful cleaning, touch ups, protective wrapping, boxing and secure packaging , and labeling and organizing. This is a one time flat fee of $50.00.
How Is Payment Collected?
Payment is collected through Venmo. Venmo handle is @inthemomentdesign and last four digits of the phone number are 1902.